As a client of the Ray LaMora agency you more than likely have one or more policies with Nationwide Mutual Insurance Company. The word “mutual” has significance. This means that you and the rest of Nationwide’s policyholders have ownership of Nationwide Insurance. Did you know that?
This differs from insurance companies that are owned by shareholders. These are “stock” owned insurance companies.
One major difference between a mutual insurance company and a stock insurance company is that you do not have to own an insurance policy to be a partial owner of a stock insurance company. Acquiring ownership of a stock insurance company is as easy as placing a trade for shares of that company’s stock. On the other hand, if you want to own a portion of a mutual insurance company, you must become a policyholder.
Stock companies are obligated to focus on the wishes and desires of the shareholders, which may not always be in line with what is actually best for the consumers and policyholders of the insurance company.
Each type of company has a Board of Directors. A stock company’s Board of Directors must answer to the shareholders for its actions and decisions. On the contrary, a mutual company’s Board of Directors represents the policyholders. To see who the Nationwide Board of Directors are Click Here.
What does it mean to be On Your Side Certified?
- Our staff is highly trained to provide you with only the best service.
- We take the time to explain insurance – without the jargon.
- We carefully customize each and every policy to fit our client’s unique needs.
To be considered On Your Side Certified, our agency commits to stringent customer service training and standards and is open extended hours. As part of our customer service commitment, we provide annual On Your Side Reviews to our clients and any other consumers looking for insurance assistance.
These reviews involve looking at the client’s current situation, any recent or expected life changes, and their current insurance coverages to make sure they are properly protected and to identify whether there might be ways they can save.
When I was first entering the workforce after college and looking for auto insurance most of my friends and neighbors suggested a local Nationwide agent who they felt treated them very well. During the next several years I interacted with my Nationwide agent on many occasions and came to know him as a very caring and well-respected person. He was not just an insurance agent but was also very engaged in community affairs, especially sports related.
Later in life when it was time for me to make a career change I felt that I too would like to be able to help people with their insurance and financial programs. Today in my agency we work very hard to keep our insurance programs affordable and appropriate for our clients. As our clients’ needs and financial circumstances change we need to be able to adjust with them.
I am fortunate to work with the best trained and most fair team of insurance adjusters who regularly go beyond what is expected in order to keep our clients happy. It is at these times of claims and catastrophe that we can truly serve our clients, this is when they need us the most. I’m proud to say we work hard to continue to be our best when everything around us may be at its worst.
I reflect back often to my former agent and hope I am being as diligent, compassionate and sincere as he was. I try to promote these same ideals to my staff and the feedback I get is a reflection of that.